Local Specialist Support

Need expert support? How can we help?

Existing blueAPACHE clients can contact our Australian-based Service Desk to speak directly with a Level 2 Service Consultant or Specialist Engineer who can manage and resolve your request. See below for contact options.

Remote Access

Remote Access
To provide remote access to our service centre specialist, visit support.empower.net.au and follow the step-by-step instructions. 

Client Portal

Client Portal
blueAPACHE provide emPOWER clients with dedicated portal access.  If you have log-in details, click here to access your client portal.  If you do not have access (but feel that you should), please contact us and we will assist you.

Service Desk

Phone Support
The blueAPACHE service centre can be contacted by phone during our agreed operational hours:
Within Australia, call 1300 135548 and select option 2.
Outside of Australia, call +61 3 8696 9369 and select option 2.

Email Support

Email Support
The blueAPACHE service desk can also be contacted by emailing support@empower.net.au (clicking this link will launch an email). This email address is monitored.
If you don’t have access to email, you can utilise our website contact form that is available online here.

 

 

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