Complementing the emPOWER Portal, your dedicated account manager prepares an Executive Summary with a detailed monthly report highlighting any anomalies or items that require action.

Structured monthly reporting ensures you are kept abreast of your technology assets, and it includes detailed service desk activity statistics such as the number of calls answered, a breakdown of call volume by category and priority. Easy to read service-level compliance reporting ensures that your emPOWER Managed Service Agreement is meeting the needs of your business.

Server reporting details includes historic resource utilisation and future trending. This allows disk, memory and processor utilisation to be proactively managed and capacity planning to be undertaken scientifically.

Network utilisation and data throughput reporting provides a point of reconciliation to validate your carrier SLA’s and monthly invoices, while the monthly report provides data on annuity management, procurement status and backup / disaster recovery testing.