Blue Apache’s emPOWER Help Desk is timely, flexible and responsive to your needs. We’ve invested significant resources in the development of a best-of-breed Call Management System (CMS) that delivers complete transparency to the call resolution process.

Our Help Desk solution gives you unlimited access to our technical experts who can provide the help you and your staff need - from hardware, software and networking to peripherals related support following the implementation and upgrade of the existing infrastructure.
We have developed innovative training programs to ensure that all of our engineers are technical experts in specific high technology areas. In addition, our engineers carry accreditations from vendors like Microsoft, Citrix, Cisco, HP and Trend Micro.

Blue Apache’s remote help desk solution enables technical support engineers to perform sophisticated tasks focused on diagnosing remote systems and resolving problems. As a result, troubleshooting and remote system diagnostics can be delivered to you in a timely manner, while reducing technical support costs.

Blue Apache provides high quality technical support 24 hours a day, 7 days a week, from hardware and software troubleshooting to remote connectivity configuration. Once the call is logged at the emPOWER Help Desk, the caller will be directed to the engineer best qualified to handle the problem. Alternatively, users can log calls via the emPOWER Portal, which also provides updates and an organic knowledge base tailored to your requirements.

The emPOWER portal provides users with an intuitive interface that lets them easily navigate the various support functions. Based on security levels, users can see their own, their department’s or the organisation’s open incidents. Detailed information is available on all historical and open incidents. This transparent approach to fault resolution has proved a huge success. Through the call details screen a user can escalate the fault, add further detail or close the call in the event that the problem has been resolved.