In essence, emPOWER is your own information technology department. Whether it be that a user needs us to come and fix a mouse that has ceased to operate correctly, or identify and resolve complex network bottlenecks, emPOWER is designed exclusively for your ICT operations.

Ultimately, with respect to emPOWER, our aim is to be invisibile. If interuptions or outages don’t occur within your ICT infrastructure, and your employees are able to do conduct their role in the most efficient manner, then we have succeeded in delivering our promise.

Covered in further depth later in this overview, you’ll see that providing support and managing networks is where the emPOWER services begin.

Through emPOWER Managed Services, we provide both on-site and remote technical support, hardware and software provisioning, data and telephonic network management, firewall configuration and monitoring, and backup and recovery management to more than 300 users on a daily basis. These customers are already utilising their online emPOWER portal that provides real-time feedback listing current and historical help desk calls, network status reports, tape backup history, provisioning order and shipping status and further information that is relevent to your business.

And as any high-quality IT department would do, Blue Apache will conduct quartlery performance reviews, capacity planning workshops and pro-active management on appropriate infrastructure to ensure business continuity.

The emPOWER Managed Services Platform is right for your business if

• Information technology is not your core business
• You want the most efficient and cost effective infrastructure deployed and maintained by professionals
• You don’t want to have to worry about each and every employee’s computer issues