HP laptop cord recall – Hewlett-Packard recalls 6 million laptop cords over burn concerns.
HP has announced a worldwide voluntary recall of up to 6 million AC power cords that were distributed with HP and Compaq notebooks, mini notebooks, and some docking stations sold between September 2010 and June 2012.
An HP administrator said that the voluntary recall is only for the cord that connects the wall socket to the laptop power pack, marked with the part number “LS-15”, which is moulded into the connector that plugs into the AC adapter.
The US Consumer Product Safety Commission said that HP had received 29 reports of power cords overheating and melting or charring, resulting in two claims of minor burns and 13 claims of minor property damage. That is 29 reports from 6 million power cords sold. Whilst being a very small percentage of faults, HP are offering free replacements to all customers, reinforcing their reputation for standing behind their products.
Customers affected by the voluntary recall will be eligible to receive a free replacement for each verified AC power cord that is recalled directly from HP.
If you have a power cord marked as “LS-15”, please visit this page to claim your free replacement.