Strata firm buying outcomes and accountability under a fixed price.
Archers — The Strata Professionals has chosen blueAPACHE to streamline its infrastructure, network, security and communications under a single fixed-price managed services agreement.
This will be wrapped with named account governance and a structured continual service improvement cycle.
Archers is a Queensland based strata management firm with six offices, three remote sites, and custodian responsibility for the property and personal data of thousands of lot owners.
As the company has grown, getting the technology foundation right has become as central to client experience as the people who run the business. To underpin its next chapter of growth, Archers chose blueAPACHE to ensure its outcomes and accountability would be under a fixed price without hours of support.
The account governance would also include monthly operational reviews and quarterly business reviews, which is becoming the standard expectation – not a premium tier addition.
Archers now runs on a sovereign, ISO 27001 certified Australian cloud foundation, with a private multiprotocol label switching network across all Queensland offices and FortiGate firewalls with unified threat protection.
blueAPACHE also moved Archers away from a legacy PBX to Microsoft Teams calling system, which delivered licensing savings and consolidated communications inside the existing Microsoft 365 environment. Additionally, Microsoft Intune enables zero‑touch device provisioning across the firm.
Costs are now predictable on a monthly operational expenditure basis, freeing leadership capacity for forward-looking work, including the firm’s journey towards ISO 27001 alignment and a security assessment for Microsoft Copilot, according to Archers.
“blueAPACHE was able to stabilise our spend and make it much more predictable via an opex service model,” said Archers CEO Nicky Lonergan. “Most notably, the move to Microsoft Teams provided significant savings in licensing and made it easier for our business to communicate cross channel and in remote settings.”
Archers first partnered with blueAPACHE confirmed CEO Michael Zuppa in October 2023.
The relationship is structured for the long term, in line with blueAPACHE’s established pattern of multi-year partnerships with mid-market Australian businesses such as Sealy, Lovisa, and Wettenhalls.
Archers’ operations manager Patrice Armagnacq said it now benefits from access to the blueAPACHE technical team.
“[They] who have experience across application virtualisation, MDR, and Microsoft platforms,” she added. “This allows us to tap into that expertise for advice, remediations, forward planning and security resiliency.”
This broader need for support and expertise is also playing out across the mid-market as these organisations enter one of the most challenging operating environments in decades, according to Zuppa.
Positioned between the agility of small businesses and the scale of large enterprises, they face growing pressure to modernise, innovate, and compete — often without the structural advantages available at either end of the market.
“They are being squeezed by rising costs, cybersecurity threats, AI disruption, skills shortages, and increasing compliance requirements — all the while being expected to improve productivity,” he told ARN.
“Mid-market organisations need a trusted partner that can simplify the complexity, provide a proven platform approach the removes all noise across IT service operations, delivering the launchpad for high value automation, transformation and long-term resilience.”