UNIFIED COMMUNICATIONS & VOICE
Deliver seamless communication across various personas and environments, from voice-centric systems to advanced AI-driven collaboration.
TAILORED COLLABORATION SOLUTIONS
THAT SCALE WITH YOUR BUSINESS
As Australia’s leading IT Managed Services Provider with over 25 years of experience, blueAPACHE specialises in delivering unified communications and voice solutions that integrate seamlessly with your existing IT infrastructure. Whether you’re a global enterprise or a growing team, we empower businesses of all sizes to communicate effortlessly across any platform. From advanced solutions like RingCentral, Microsoft Teams, and Webex to optimising infrastructure with number hosting and cloud-based voice solutions, we provide scalable, secure, and reliable communication services designed to grow with your business.
OUR UNIFIED COMMUNICATIONS
& VOICE OFFERINGS INCLUDE:
We understand the unique needs of various personas within your organisation—from mission-critical, voice-centric teams in industries like healthcare to collaboration-focused users in corporate environments—ensuring the right solution for every requirement.
RINGCENTRAL
A leading communication platform offering global voice and collaboration tools for businesses of all sizes, from healthcare systems to corporate environments.
MICROSOFT TEAMS
OPERATOR CONNECT
BROADSOFT WEBEX
UC EXPRESS
A cost-effective, scalable voice solution for small teams, offering the flexibility to grow and adapt to evolving business needs.
WHY BLUEAPACHE?
At blueAPACHE, we understand that communication needs vary across industries and personas. Our approach is guided by four core pillars:
VOICE-CENTRIC NEEDS
For organisations that rely on voice for mission-critical functions, we offer solutions like RingCentral and Webex, ensuring reliability, scalability, and uptime.
1
COLLABORATION
AT SCALE
For businesses prioritising team collaboration, we integrate platforms like Microsoft Teams and RingCentral, enabling efficient workflows. Our solutions feature AI-driven tools like sentiment analysis and real-time transcription to enhance team productivity.
2
AI-DRIVEN
COMMUNICATION
Artificial intelligence revolutionises customer interactions. We empower businesses with AI tools like sentiment analysis and real-time insights, ensuring consistent, context-aware communication at every touchpoint.
3
UNIFIED
COMMUNICATIONS SYSTEMS
Whether in contact centres, healthcare, or corporate environments, blueAPACHE integrates systems across platforms to ensure seamless scaling, adaptability, and continuous innovation.
4
BLUEAPACHE’S APPROACH TO
UNIFIED COMMUNICATIONS
Our solutions cater to organisations at any stage of their communication journey—from modernising outdated systems to deploying next-generation tools. Whether you’re in healthcare, education, retail, or any other industry, we provide the right solution for your unique requirements.
Key Areas of Focus:
VOICE-CENTRIC ENVIRONMENTS
A leading communication platform offering global voice and collaboration tools for businesses of all sizes, from healthcare systems to corporate environments.
OMNI-CHANNEL CONTACT CENTRES
Our solutions support modern contact centres, enabling interactions across social feeds (X, Facebook), chatbots, and sentiment analysis for real-time customer engagement, all powered by AI.
GLOBAL SCALE WITH TEAMS
As a Microsoft Gold Partner, blueAPACHE is fully equipped to scale Teams deployment, unlocking advanced collaboration features, including content sharing, file storage, and cross-platform communications.
CASE STUDY: LOVISA’S GLOBAL DEPLOYMENT
blueAPACHE partnered with Lovisa to replace their unreliable global telephony system with RingCentral’s cloud-based solution. Deployed across 42 countries in just 4 weeks, the system enabled secure, reliable communication, supporting Lovisa’s rapid global expansion. The solution was tailored to meet the needs of both retail stores and IT operations, improving customer and internal communication while reducing administrative overhead.
UNIFIED COMMUNICATIONS RESOURCES
COPILOT
WORKSPACES
GLOBAL CAPABILITIES
THE BLUEAPACHE DIFFERENCE
With a foundation built on advanced telecom infrastructure, blueAPACHE delivers world-class Unified Communications solutions that seamlessly integrate with your existing systems.
Our pedigree, rooted in operating as a Telecom Class 5 voice switch provider, gives us a unique advantage. With ingrained internal knowledge and decades of experience, we are experts at extracting maximum value from leading providers and selecting the ideal solution to meet your business needs. Our consultants guide you through complex decisions, ensuring the right solution—whether it’s AI-powered communication, mission-critical voice systems, or collaborative tools that empower your teams—is implemented effectively.
At blueAPACHE, we bring next-generation communication solutions to life, enhancing workflows, improving customer engagement, and driving new business growth opportunities.