Managed Services and Support

We have a reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. We achieve this by changing the way organisations access and use technology and communications.

Flexible Services as you need them

The emPOWER Managed Services offering has seven core services, which deliver an end-to-end solution when combined. The seven core modules are:

Help Desk Services
Network Management
Desktop Management
Server Management

Security Management
Disaster Recovery Management
Mobility Management

Managed Services overview

A Unique Approach

We take a business approach, with a focus on compliance, strategy, availability (up-time) and best practice. Whether you are looking for a solution to compliment your existing technology staff or a fully outsourced solution, blueAPACHE has the solution.

We’ve developed emPOWER Managed Services to seamlessly integrate with your business, extending your resource pool to include the entire blueAPACHE team to ensure you reap the benefits, from the quarterly strategic review meetings assessing existing business requirements to our world class ITIL compliant service desk.

Capability

Our team of local technical account managers and service desk staff are renowned for their business-centric approach to technology. Coupled with our continuous professional NBN Compatible development programs, blueAPACHE has one of the best technical services teams in the country that have the ability to correct issues immediately

Experience

blueAPACHE has delivered outsourced IT solutions for over 10 years. We pioneered the delivery of Managed IT Services to the mid-market with emPOWER, a proven platform that today supports thousands of users and servers across 4 continents.

Our portfolio of blue-chip customers and the strength of our vendor partnerships reflect the quality of services we continue to deliver.

Tailored to your needs

Each emPOWER Managed Services solution is tailored to meet your distinct business requirements. You can use as many or as few of the modules as you need, enabling you to only pay for what you use.

Each of the seven modules can be enhanced to meet your specific needs.

Global Coverage

Extending beyond our Australian Eastern seaboard offices, blueAPACHE has established a highly skilled partner network delivering global coverage for all facets of the emPOWER Managed Services Solution.
Organisations rely heavily on their information systems but, as these systems become more complex and organisations become geographically more distributed, gaps in existing communications and technology arrangements become more prevalent.

Our Network Operations Centre (NOC), located in Melbourne, enables us to monitor network traffic, backup and recovery systems, provide real-time remote assistance to end users and pro-actively monitor systems to ensure consistent reliability and availability.

Additional Information

For more information on supporting your business, contact our Account Management team.