Melbourne, Australia – 9-12-25 – blueAPACHE, a leading Australian managed services provider, today announced the successful launch of Zoom Contact Centre, enhancing its customer engagement capabilities with a modern, AI-optimised contact centre solution.
Zoom Contact Centre, first introduced globally in February 2022, integrates omnichannel communication—including voice, video, and chat—directly within the Zoom platform. The solution has since expanded into Australia and New Zealand, empowering organisations to deliver seamless, personalised customer experiences across multiple channels.
By adopting Zoom Contact Center, blueAPACHE strengthens its commitment to delivering exceptional service and innovative technology solutions to clients nationwide. The platform’s unified interface allows blueAPACHE’s support teams to manage customer interactions efficiently, while leveraging real-time analytics and AI-driven insights to improve responsiveness and satisfaction.
“Our partnership with Zoom marks a significant milestone in our mission to provide world-class customer experiences,” said Andrew Pontin, Head of End User Services at blueAPACHE. “Zoom Contact Center enables us to connect with our clients in more meaningful ways, and with integration into some of our key business systems like ServiceNow, it enables our teams to work more effectively too, while maintaining the reliability and performance our customers expect.”
The deployment of Zoom Contact Centre aligns with blueAPACHE’s broader digital transformation strategy, ensuring scalability, flexibility, and security for its growing client base. The integration also supports hybrid work environments, allowing agents to deliver consistent service from any location.
About blueAPACHE
Founded in 1998, blueAPACHE is an Australian IT services provider delivering managed infrastructure, cloud, communications, and business solutions to organisations across the Asia-Pacific region. The company is recognised for its commitment to innovation, reliability, and customer success.
About Zoom Contact Centre
Zoom Contact Center brings the Zoom CX ecosystem onto one connected platform that empowers teams to deliver more personal, efficient customer experiences with AI that unifies interactions, data, and teams.