KWB Group reduce downtime, increase business productivity and secure business continuity.

When Chris Palin joined Australian Kitchen Industries in 2010, the company was owned by a private equity fund, had a history of marginal profits and faced a board of directors in favour of closing the business and walking away. After a management buyout in 2012, KWB Group was formed and an internal restructure commenced that focused on trimming away the excess and running a tighter business.

The number of retail stores was cut by half, with existing business services redeployed. The company also made the decision to retain the existing IT architecture, but move to a more flexible, scalable outsourced model. They wanted to reduce ongoing investment in infrastructure and resources, while creating a platform for growth. The challenge was identifying how, and sourcing the right partner.


“We needed to change tact. Continuing to manage IT as an internal function was no longer viable – we needed a specialist provider like blueAPACHE.”

Chris Palin
Finance Director, KWB Group


Client: KWB Group is comprised of the brands Kitchen Connection and Wallspan. The company is Australian owned and operated. Kitchen Connection is Australia’s fastest-growing kitchen retailer in QLD and SA with 13 retail outlets, 100 permanent staff and more than 50 sub-contractors.
Challenges: – Migrating all services and applications to a centralised platform.
– Increasing performance, flexibility, and financial visibility.
– Improving business continuity posture.
Services: – emPOWER Managed Services
– emPOWER Cloud
– emPOWER Disaster Recovery
– emPOWER Network
– emPOWER Voice
Outcomes: – Moved technology to a true ITaaS model, improving reliability with minimal capital outlay.
– Significant improvements in network performance, scalability and agility.
– Gained disaster recovery to ensure business continuity.
Download: View the full KWB Group case study – pdf-icon 0.3Mb

Case Study - KWB Group





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